Victoria Cleland

Victoria Cleland is the Chief Cashier and Executive Director of Payments. She leads work on:

• the operation, strategic development and enhancement of the UK's real-time gross settlement (RTGS) service and CHAPS;
• the Bank’s policy approach to wholesale payments, particularly in relation to our RTGS and CHAPS operations, and international work to enhance cross-border payments;
• the Bank’s contribution to delivering the National Payments Vision, including inputting on retail payments strategy, as a member for the National Payments Vision Delivery Committee;
• making sure our banknotes have the latest anti-counterfeiting technology, so that people can have confidence that the notes they use are genuine;
• making sure there are enough high-quality banknotes in circulation, working closely with financial institutions, suppliers and retailers; and
• making sure holders of Scottish and Northern Ireland notes are protected if a commercial banknote issuer defaults.

Victoria is a member of the Bank for International Settlement’s Committee on Payments and Market Infrastructures and Cross-Border Payments Co-ordination. She is also chair of the Bank’s RTGS/CHAPS Board. Her previous roles include Deputy Head of the Special Resolution Unit, Private Secretary to the Deputy Governor, and positions relating to financial market infrastructure and the financing of small businesses in the UK. Victoria is the executive sponsor of our staff disAbility Network, a director of the Business Disability Forum and an ambassador for the charity Sense. She has a BA in philosophy, politics and economics from the University of Oxford, and an MBA from Imperial College London.